Refunds and Cancellations

Current status

Match entry payment links show the player contribution, Sportingo platform fee, payment gateway fee, and total payable amount before payment. The team or institution creating the collection is responsible for the match details and roster accuracy.

Refund eligibility

• Organizers can request refunds before payout or settlement has started.
• Once payout processing begins, refunds may be blocked or require manual review depending on payment-provider rules.
• Gateway charges, taxes, or provider fees may be non-refundable where the payment partner does not return them.

Settlement

For the match collection MVP, payout is intended only after all rostered players have paid. If a player does not pay and the match collection needs to be rolled back, the organizer should request a refund before payout is initiated.

Requests

For any cancellation or refund question, email support@sportingo.inwith the phone number used for onboarding and a short description of the issue.

Timelines

We review complete requests as quickly as possible and aim to respond within 7 business days.